Refund policy

Overview

We want you to feel confident in your LUME experience. If something isn’t right, we’re here to help.

Returns Eligibility

We accept returns within 14 days of delivery, provided that:

• The product is unused
• The product is in original condition
• All packaging and accessories are included

For hygiene reasons, opened or used Face Masks are not eligible for return unless faulty.

Faulty or Damaged Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and details.

We will arrange a replacement or refund where applicable.

Exchanges

We do not currently offer direct exchanges. If you would like a different item, please return the original item, if eligible, and place a new order.

Return Process

To start a return, please email:

Please include:

• Your order number
• The reason for return
• Supporting photos, if applicable

Once approved, we will send you return instructions.

Shipping Costs

• Return shipping costs are the responsibility of the customer
• Original shipping fees are non-refundable

Refunds

Once your return is received and inspected, refunds will be processed to your original payment method within 5 to 10 business days.

Non-Returnable Items

• Used products
• Opened Face Masks, unless faulty
• Items purchased on final sale

Final Note

LUME is designed as a daily wellness ritual. We encourage consistent use to experience visible results.