FAQ
LUME FAQ.
General answers across the LUME system, covering device use, routine, care, support, and ordering.
System guidance
Broad guidance across Face Mask, Recovery Blanket, and Movement Mat.
LUME Face Mask is designed for facial rituals, LUME Recovery Blanket for full-body recovery, and LUME Movement Mat for movement, mobility, and post-activity routines. Each device sits within the same system, but supports a different use case.
Consistency matters more than intensity. Most users build LUME into their routine several times per week. Session timing and frequency can vary by product, so follow the guidance included with your specific device.
LUME can fit into either morning or evening routines. Some prefer it as part of a calm start to the day, while others use it to wind down. The best routine is the one you can maintain consistently.
Session length depends on the device and mode selected. In general, LUME is designed to fit into short, repeatable rituals rather than long, high-intensity sessions. Refer to your product guide for exact timing.
For most routines, devices are best used on clean, dry skin unless your product guidance states otherwise. Skincare or body products can generally be applied after your session. Avoid products that increase photosensitivity before use.
Results vary by device, skin, body, and consistency of use. Most people see the best outcome through regular use over time rather than expecting an immediate result after one or two sessions.
Always follow the instructions included with your device. Avoid direct eye exposure to active LEDs, and use any included eye protection where specified.
Wavelength configuration varies by product. Product pages list the specific wavelengths used for each device, so refer to the relevant product page for exact specs and intended use.
After use, allow the device to cool if needed, wipe it gently according to product instructions, and store it in a clean, dry place away from direct heat or moisture. Refer to the included care guide for device-specific details.
Yes. After purchase, you should receive order confirmation and shipping updates by email. If you need help with an order, delivery, or general support, contact the LUME support team with your order details.
Every LUME product includes a 12-month warranty. Eligible unused products can be returned within 14 days of delivery in their original condition with all packaging and accessories. For hygiene reasons, opened or used Face Masks cannot be returned unless faulty. See the Returns policy for full conditions.
No. LUME products are non-medical wellness devices intended for cosmetic use and general wellbeing. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
Anyone who is photosensitive, using medication that increases light sensitivity, pregnant, managing a medical condition, or under specialist care should consult a qualified healthcare professional before use.