Privacy policy
Privacy Policy
Last updated: March 28, 2026
Overview
LUME Red Light Therapy operates this website and online store to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, place an order, contact us, or otherwise interact with us.
By accessing or using our website, or purchasing from us, you acknowledge that you have read and understood this Privacy Policy.
Personal Data We Collect
Depending on how you interact with LUME, we may collect the following categories of personal data:
• Your name
• Email address
• Phone number
• Billing address
• Shipping address
• Payment and transaction details
• Products viewed, added to cart, purchased, returned, or cancelled
• Account details, if you create an account
• Communications you send to us
• Device, browser, IP address, and usage information relating to your interaction with our website
How We Collect Your Data
We may collect your personal data:
• Directly from you, when you place an order, create an account, sign up for updates, or contact us
• Automatically, through cookies and similar technologies when you browse our website
• From service providers and partners who help us operate our store, process payments, fulfil orders, and support analytics or marketing
How We Use Your Data
We may use your personal data for the following purposes:
• To process and fulfil your orders
• To arrange shipping, returns, refunds, and customer support
• To manage your account or preferences
• To improve our website, products, and customer experience
• To communicate with you about your order, enquiry, or support request
• To send marketing communications, where permitted
• To show relevant advertising and measure campaign performance
• To detect fraud, protect our business, and maintain website security
• To comply with legal and regulatory obligations
How We Share Your Data
We may share your personal data with trusted third parties where necessary to operate our business, including:
• Shopify, which powers our online store
• Payment processors
• Fulfilment, shipping, and logistics providers
• Technology, analytics, and customer support providers
• Marketing and advertising partners, where relevant
• Legal, regulatory, or government authorities where required by law
We do not sell your personal data in the ordinary course of operating our business.
Shopify
Our store is hosted on Shopify. Shopify may collect and process personal data when you interact with our store in order to provide and improve its services. Information submitted through our website may be transmitted to Shopify and its service providers in order to support store operations, payments, fulfilment, analytics, and related services. This policy is tailored from the Shopify store privacy template you shared.
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Keep the website functioning properly
• Remember your preferences
• Understand how visitors use the website
• Improve performance and user experience
• Support marketing and advertising activity
You can usually manage cookies through your browser settings. Please note that disabling cookies may affect website functionality.
Marketing Communications
If you opt in to receive marketing from us, we may send you promotional emails or other communications about products, launches, and offers.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at hello@lumeredlight.com.
If we send promotional messages to Singapore telephone numbers, we will do so in accordance with applicable law, including Singapore’s Do Not Call requirements where relevant.
Withdrawal of Consent
You may withdraw your consent to our collection, use, or disclosure of your personal data at any time by contacting us at hello@lumeredlight.com.
Please note that if you withdraw consent, we may not be able to continue providing certain products, services, or support where that personal data is required for us to do so.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, complete transactions, comply with legal obligations, resolve disputes, and enforce our policies.
International Transfers
Your personal data may be processed outside your country of residence, including by Shopify and other service providers that help us operate our store. Where required, we take reasonable steps to ensure that any overseas transfers are handled in accordance with applicable data protection laws.
Your Rights
Depending on where you live and subject to applicable law, you may have rights in relation to your personal data, including the right to:
• Request access to personal data we hold about you
• Request correction of inaccurate or incomplete personal data
• Request deletion of your personal data, where applicable
• Withdraw consent to our use or disclosure of your personal data, subject to legal or operational limits
• Opt out of marketing communications at any time
To make a privacy-related request, please contact us at hello@lumeredlight.com.
Security
We take reasonable steps to protect your personal data against unauthorised access, use, disclosure, or loss. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or security of those third parties, and we encourage you to review their policies separately.
Children’s Privacy
LUME products and services are not intended for children, and we do not knowingly collect personal data from children.
Data Protection Contact
If you have any questions about how we handle your personal data, or would like to make a privacy request, please contact our Data Protection Officer at:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements, or website functionality. Any updates will be posted on this page with the revised date.
Contact
If you have any questions about this Privacy Policy, would like to make a privacy request, or would like to contact our Data Protection Officer, please email: